Support for Comment Mail™ is provided by WP Sharks™ — for Comment Mail™ Pro customers. Our customer support representatives are available Monday through Friday, excluding all major holidays. Or, you can browse our knowledge base, FAQs, and discuss problems/solutions with others in our public community forum.

More... Community Forum Discussion Recent Conversations in our Community Forum

How to Report Bugs

First, please read over: Testing in a Clean Installation

If problems persist, even in a default theme for WordPress, and no other plugins are active, we are happy to help; please open a new bug report at GitHub. Otherwise, if you're integrating Comment Mail into a larger set of themes/plugins, we ask that you seek assistance from an experienced WordPress developer — one who can do a full review of your site and make recommendations.

Renewal Fee for Continued Access to Support

When you purchase Comment Mail Pro, you receive lifetime software updates and one year of support. After one year, you may continue to use Comment Mail Pro for as long as you wish, and you will always have access to the latest version of the software. However, if you need ongoing support, a small renewal fee is required. Please check your "My Account" page for details.

Note: You may choose to renew, or not. Renewals do not occur automatically. If you do choose to renew (i.e., you need ongoing access to support) the rate is just $5 for a Single-Site license, and $10 for the Unlimited-Site license.