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Single-Site vs. Unlimited-Site License

Single-Site License: This provides support for one instance of Comment Mail Pro. Perfect for site owners with one domain name. Loaded with all Pro features at an affordable rate. It's a popular choice for many.

Multisite Networks: Please note that if you run a WordPress® Multisite Network with Comment Mail Pro active on multiple child blogs or sub-sites within your Network (regardless of whether you use sub-domains or sub-directories), this will always require our Unlimited-Site License. This is because Comment Mail Pro runs as a separate instance on each child blog or sub-site in the Network. To clarify, a Single-Site License does NOT provide support for multiple child blogs or sub-sites, even if they do run within a single Multisite Network installation of WordPress®. A Single-Site License is valid for one instance only.

Unlimited-Site License: This provides support for an unlimited number of Comment Mail Pro instances. Perfect for site owners with multiple domain names, and/or those who operate a WordPress® Multisite Network installation. Each of your Comment Mail Pro instances must be installed/activated on domains that you own & operate; e.g., you cannot buy an Unlimited-Site License and use it on client sites that you do not own.

If you're a developer: Your clients will need to purchase their own Single-Site and/or Unlimited-Site License. We don't support Comment Mail Pro instances on domains that you do not own and operate yourself. We invite all developers to join our affiliate program and refer their clients to us. Your clients may purchase Comment Mail Pro on their own—you receive a commission. This also gives your clients access to future releases through an account they'll acquire at our website. It's the approach we suggest for all developers working w/ clients needing Comment Mail Pro.

Refund Policy

If Comment Mail Pro does not process comment subscriptions, or if you have an issue with Comment Mail Pro that we cannot resolve, we will refund your money within 30 days from the date of purchase. To receive a refund, you should contact us with log files to demonstrate that Comment Mail Pro failed to process comment subscriptions for you.

We will not provide refunds for technical issues unless you have first allowed us to attempt to resolve the issue. If we are unable to resolve a technical issue related to the main feature (i.e., comment subscriptions), we will provide a refund. All refunds require an existing support ticket as evidence that you have given us the opportunity to resolve the issue. Please open a support ticket before requesting a refund.

Refunds do not apply to any renewal fees for continued access to support.

Purchasing Comment Mail Pro indicates that you agree to the terms of the Refund Policy.

Support Policy

Support for Comment Mail™ is provided by WP Sharks™. See: WP Sharks™ Support Policy. Our customer support representatives are available Monday through Friday, excluding all major holidays. Or, you can discuss problems/solutions with others in our public community forum.

Renewal Fee for Continued Access to Support

When you purchase Comment Mail Pro, you receive lifetime software updates and one year of support. After one year, you may continue to use Comment Mail Pro for as long as you wish, and you will always have access to the latest version of the software. However, if you need ongoing support, a small renewal fee is required. Please check your "My Account" page for details.

Note: You may choose to renew, or not. Renewals do not occur automatically. If you do choose to renew (i.e., you need ongoing access to support) the rate is just $5 for a Single-Site license, and $10 for the Unlimited-Site license.

See also: Privacy Policy | Comment-Mail.com